Privacy Policy
Easy Home Appliance Repair ("Easy Home Appliance Repair," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we may collect when you contact us, request appliance repair service, use our website, or communicate with us by phone, email, or text message, and how we use and protect that information.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
- Your name, phone number, and email address.
- Your service address and general location.
- Information about your appliance, service request, estimate, appointment, or repair.
- Messages, photos, or other information you voluntarily send to us.
- Basic website and device information that may be collected automatically for security, functionality, and analytics.
2. How We Use Information
We may use the information we collect to:
- Respond to inquiries and provide quotes or service information.
- Schedule, confirm, reschedule, and perform appliance repair or installation appointments.
- Communicate about estimates, technician arrival times, parts, invoices, warranties, and customer service.
- Maintain business records, improve our services, prevent fraud, and protect our website and customers.
- Comply with applicable legal, regulatory, and carrier requirements.
3. SMS / Text Message Communications
If you provide your mobile number and opt in to text messaging, you consent to receive informational SMS or MMS messages from Easy Home Appliance Repair. Messages may include responses to service requests, estimates, appointment confirmations and reminders, technician arrival updates, service status updates, and other customer-service communications.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.
Consent to receive text messages is not a condition of purchasing goods or services. After you opt out, we may send a final message confirming your opt-out request.
4. Mobile Information and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Sharing of Information
We do not sell or rent your personal information. We may disclose information to service providers that help us operate our business, website, communications, scheduling, payments, or customer service, when reasonably necessary to provide those services. We may also disclose information if required by law or to protect our rights, customers, or business.
6. Data Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including business records, warranty administration, dispute resolution, and legal compliance. We use reasonable administrative and technical measures intended to protect personal information, but no internet or electronic storage method can be guaranteed to be completely secure.
7. Your Choices
You may contact us to request correction or deletion of personal information we maintain about you, subject to applicable legal and business-record requirements. For SMS messages, reply STOP to opt out or HELP for assistance.
8. Third-Party Websites
Our website may link to third-party services such as Yelp, Thumbtack, Housecall Pro, or payment and communications providers. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
Easy Home Appliance Repair
Miami, Florida
Phone: (305) 707-5517
Email: easyhomerepairfl@gmail.com
Website: easyhomerepairmiami.com